SHIPPING & DELIVERY

Welcome to The Urban Crew Shop! We are committed to providing you with exceptional service and a seamless shopping experience. Please review our Shipping & Delivery Policy to understand how we handle orders, shipping, and delivery.

Order Processing

Order Confirmation: Once your order is placed, you will receive an order confirmation email containing your order details. Please review your order for accuracy. If you need to make any changes, contact our customer service team within 24 hours.
Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of order confirmation. During peak seasons or promotional periods, processing times may be longer.

Shipping Methods and Delivery Times

We offer various shipping options to meet your needs within India:

Standard Shipping: Delivery within 5-7 business days.
Maximum Shipping Duration : Delivery may take upto 14 days in rare circumstances to reach its destination.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order within India. We strive to offer competitive shipping rates to ensure you get the best value.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the link provided in the email or by visiting the carrier’s website.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Certain products may have shipping restrictions due to regulatory requirements. Any restrictions will be noted on the product page.

Delays and Issues

Shipping Delays: While we strive to meet our delivery estimates, shipping times may be affected by unforeseen circumstances such as weather conditions or carrier delays. Maximum shipping may take upto 14 days to deliver in India, usually we deliver products within 3 days after confirmation of order.
Lost or Stolen Packages: The Urban Crew Shop is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly to file a claim.
Incorrect Address: Ensure that you provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Changes and Cancellations

If you need to change or cancel your order, please contact our customer service team within 24 hours of placing your order. After this period, we may not be able to accommodate changes or cancellations as the order may have already been processed.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at [hello@theurbancrew.shop]. We are here to assist you and ensure a smooth shopping experience.

Thank you for shopping with The Urban Crew Shop!